COEUR D'ALENE AUTO REPAIR

Just had a great experience with the guys at Silverlake. I chose them over the dealership as I have just recently had 2 bad experiences with the dealerships workmanship. Silverlake was priced less than the dealership and they went the extra mile and finished on time. They explained the extra work that needed to be done in order to replace what needed replacing. I will use them again and refer them to anyone.

These guys were brilliant. Had an unfortunate emergency stop in Coeur D’Alene and stopped at their garage on Hanley Avenue. They said I had to go to their other shop and while they were explaining this to me , one of the ladies was already on the phone letting them know I was being sent over. Once I arrived at the Sherman location Emerson took great care of me. If I lived here, they would be my go to. Great job everyone.

Best customer service,Best mechanic. Thank you.

EDIT: Ryan called and clarified a few things, as well as spoke to a few things that were not on the report. Edits have been made to the review to reflect that, as well as clarify some points. I purchased a used vehicle and wanted them to check everything out. I called in the afternoon seeing if they could get me in soon; luckily they were able to get me in the next day, which was awesome. I've brought some of my other vehicles to them to see if they can find anything that needs replacing, even if I don't think something is wrong with them. My last 2 vehicles, they had good recommendations and found a hose/gasket leaking here and there, they found things that I missed so I had confidence in them finding things on this one. I greatly appreciate the pictures and detailed write ups/quotes, showing items that should be addressed and things that can be deferred so that they can be addressed in an order of importance. This time was the same, with a similar report. Not much to note on this one, other than a rear-end noise and pulsating brakes (which I knew about), and low coolant (which I did not notice, thank you). Everything else that was listed was due to 'based on mileage and or/maintenance' and are easy to cross-reference in the owners manual for their maintenance intervals (fluid changes, filters, etc). I recommend knowing the history of the vehicle (via CarFax/dealers/records) so that you can avoid doing something that has recently been done (for example, my rear differential/transmission/brake fluids have been done within 1500 miles at the dealership, but was in their recommendation). They also did a 4-wheel alignment, oil change, and a tire repair and rotation at the same time. They are over 1+hr away, so I have to be selective with where I go. In the end, with the clarification, I will be returning. Huge plus that they were able to get me in the next day, since I was going to be in town that day.

This is my favorite shop in all of Coeur D'Alene. I will only let the guys at Silverlake work on my vehicle. The service is really good, and the way they send all of the diagnostic information personally to me is even better. Emerson and Ryan are really great communicators. Keeping me posted on the service and letting me know how its going. I will continue to come to this shop for many years to come.

Ryan and the mechanics all went out of their way to do an excellent job and were very helpful. I would recommend to anyone looking for an honest shop to do automotive service, maintenance and repairs. They were very trustworthy and did everything for a reasonable price.

They do amazing work, fair prices, amazing customer service (Ryan was very helpful!) I got my car back very quickly :)

Ryan from the CDA location went above and beyond for us. Thank you guys for your help!!!