The day after arriving in Coeur d’Alene from a nearly 7-hour road trip, our 2019 Infiniti QX50 suddenly started making a loud, odd vacuum-cleaner-like sound. Far from home and unsure who to call, I asked Grok for a reputable shop. Silverlake Automotive came up at the top of the list, and their Sherman Ave location was only a mile away. Josh answered the phone professionally, listened carefully to my description, and even though it was toward the end of the workday, invited us to come right over. We were greeted by Josh and manager Ryan. Ryan quickly diagnosed the issue without even removing the engine cover and immediately silenced the noise. He clearly explained the possible causes, from best-case to worst-case scenarios. We left the car the next day for a full diagnosis. Ryan kept us well updated, explained exactly what was needed, and went above and beyond to source the parts and finish the repair in time for us to get back on the road before the weekend. Technician Jacob also did excellent work. We made it all the way home with no issues and complete peace of mind. Grok’s recommendation was spot-on, outstanding service, excellent communication, and genuine customer care. I highly recommend Silverlake Automotive Downtown!