I brought my jeep here to have them diagnose what was wrong with it and they went above and beyond anything I could have expected. I dropped it off on a Tuesday and was told they wouldn’t be able to look at it until Friday which is when I was supposed to be heading out of town but Emerson was able to fit me in to their very busy schedule and helped me figure things out by Thursday morning… A full day before the estimated time! Although I ended up having the work done somewhere else closer to home (I live in Seattle), Emerson and everyone at Silverlake automotive were awesome and I could not have asked for better service or friendlier staff! If anyone in Coeur d’Alene ever needs a recommendation for a place to work on their vehicle, this is the only place I will ever recommend. These guys are the absolute best. They are honest and willing to go out of their way to make sure their customers are well informed and kept up to date with everything they are doing for them. 10/10 from me!!
Casey, thank you for sharing your experience with us and for the shout-outs to Emerson and the team. We appreciate your recommendation and are happy to learn of your positive and timely experience. We hope you had a great trip and a safe drive!
- Silverlake Automotive Downtown