SILVERLAKE AUTOMOTIVE DOWNTOWN
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COEUR D'ALENE AUTO REPAIR

5

I’m not one to typically leave reviews, but felt compelled. Ryan and the Silverlake team were truly phenomenal. Our AC broke the day before our 3 day roadtrip home in 90+ degree heat. We have two kids under 3 and they bent over backwards to accommodate us by fitting us in to an already packed schedule. They even offered to stay late, just to get us back up and running. They fixed the issue quickly and we had such a great experience with Ryan. Will be recommending them to everyone we know in Coeur d’Alene - couldn’t be more happy with the experience.

Stephen, thank you so much for taking the time to leave such a kind review. We are thrilled to hear that our team, especially Ryan, provided you with exceptional service during your recent visit. Our goal is to always go above and beyond to accommodate our customers' needs, and we are happy to hear that we were able to get you back on the road quickly and comfortably.

- Silverlake Automotive Downtown
5

Josh and Nicholas were great to work with! I brought my vehicle in for an oil change and inspection. I received a honest inspection report on my vehicle and agreed to have some additional repairs done. The work was completed sooner than expected and communciation throughout the process was exactly what I was looking for. I will be taking my vehicles here for repair in the future.

Thank you for taking the time to leave such a positive review, Mike! It's great to hear that Josh and Nicholas provided you with excellent service during your recent visit. We strive to provide honest and efficient service to all of our customers, and we're happy to hear that you had a great experience. We appreciate your trust in our team and look forward to seeing you again for any future vehicle repairs. Take care!

- Silverlake Automotive Downtown
5

These guys are GREAT 👍 got me in the very next day to give my car an alignment and an inspection before I make a long trip tomorrow. Can't thank them enough

Hi Jason! Thank you so much for taking the time to leave us such a positive review. We are delighted to hear that you had a great experience with us at Silverlake Automotive. Our team is always dedicated to providing a positive service visit and we are happy to have been able to assist you with your car's alignment and inspection. Safe travels on your long trip tomorrow and we look forward to serving you again in the future!

- Silverlake Automotive Downtown
5

Silverlake Automotive was wonderful to work with. After they gave me the quote, I had a question and the service manager Ryan got right back to me and answered my question.

Thank you so much for taking the time to leave us a 5-star review, Corey! We pride ourselves on providing exceptional service and it's great to hear that you had a wonderful experience with us. We are so excited that our service manager, Ryan, was able to promptly address your question and make the process easier for you. Thank you for choosing Silverlake Automotive and we look forward to serving you again in the future.

- Silverlake Automotive Downtown
5

Ryan was helpful and knowledgeable. My 2013 kia rio had a malfunctioning crankshaft position sensor, and Ryan had it taken care of within a day. Thank you Ryan for your excellent service!

Thank you for your positive review, Ben! Our team at Silverlake Automotive is dedicated to providing our customers with knowledgeable and helpful service, and we are glad that Ryan exceeded your expectations. We appreciate your support and hope to see you again in the future for any of your automotive needs.

- Silverlake Automotive Downtown
5

I recommend Silverlake Automotive to a friend or family member or a stranger they are professional and understanding and the listen very well so all my problems were fixed and back new working order am very pleased. Michael Randall

Thank you for your glowing review and recommendation, Mike! We are grateful for your trust in our team at Silverlake Automotive. Our goal is to always provide our customers with professional and understanding service that gets their vehicle back to top working order. Thank you again for your kind words and 5-star rating. We look forward to serving you or anyone you may refer in the future!

- Silverlake Automotive Downtown
5

We have started taking our cars to Silverlake since moving to the east end of downtown CDA. The shop is super convenient, and everyone there is an amazing human being. I stopped by with my RAV4 briefly one day to have them double check something, and in the process they discovered a nail in my tire. They repaired that on the spot and didn’t even charge me. Great bunch of people who truly care!

Thank you so much for taking the time to leave us a 5-star review, Jenn! We are thrilled to be of service to you and your cars. It was our pleasure to double check your RAV4 and take care of the nail in your tire. We truly appreciate your kind words and your support.

- Silverlake Automotive Downtown
5

A car is not treasure, but the subject to drive. To work, to the grocery store, for travel. But, what to do, if the car suddenly broke down. And just after the hour of departure from Portland, only the first hundred miles of Chicago-Portland-Chicago trip our KIA began to began to slow down. O'Raily autoparts analysis showed the misfire of 2nd cylinder. Local KIA-service requested to come in 2 weeks. Everything is booked into them. The explanation that we are traveler and in vacation did not help - come back in 2 weeks. And here we are entrusted with the help of our service - Silverlake. Directly at once, without appointment and no come tomorrow. The front desk person - Ryan - announced the results to us. There is broken ignition coil for the 2nd cylinder, and unfortunately there is no part around. Only in Seattle and in San Francisco. The mail will arrive in 2-3 days, but we can arrange for you to get to the hotel. Just glue the broken part back together. Good. It is necessary to say that it was Friday, and we in Chicago need to go to work on Monday. Broken coil was glued. Moving demonstrated good driving and we turned not to hotel, but in Chicago. So we successfully and safely arrived home with the parts glued together. We are very appreciate to Silverlake manager Ryan Bethune and Master Jacub for their help in our disaster situation. Great Job, Silverlake !!! PS: we already got brand new part from KIA by mail...

5

A car is not treasure, but the subject to drive. To work, to the grocery store, for travel. But, what to do, if the car suddenly broke down. And just after the hour of departure from Portland, only the first hundred miles of Chicago-Portland-Chicago trip our KIA began to began to slow down. O'Raily autoparts analysis showed the misfire of 2nd cylinder. Local KIA-service requested to come in 2 weeks. Everything is booked into them. The explanation that we are traveler and in vacation did not help - come back in 2 weeks. And here we are entrusted with the help of our service - Silverlake. Directly at once, without appointment and no come tomorrow. The front desk person - Ryan - announced the results to us. There is broken ignition coil for the 2nd cylinder, and unfortunately there is no part around. Only in Seattle and in San Francisco. The mail will arrive in 2-3 days, but we can arrange for you to get to the hotel. Just glue the broken part back together. Good. It is necessary to say that it was Friday, and we in Chicago need to go to work on Monday. Broken coil was glued. Moving demonstrated good driving and we turned not to hotel, but in Chicago. So we successfully and safely arrived home with the parts glued together. We are very appreciate to Silverlake manager Ryan Bethune and Master Jacub for their help in our disaster situation. Great Job, Silverlake !!! PS: we already got brand new part from KIA by mail...

Thank you so much for taking the time to leave us a 5-star review! Our team is happy to hear that we were able to help you out in a tough situation. We understand how stressful it can be when your car breaks down, so we're glad that our team was able to provide a solution and get you safely back on the road. We hope you had a great vacation, and we're grateful for your trust in our service. Thank you again for choosing Silverlake. Safe travels!

- Silverlake Automotive Downtown
5

Fixed a flat tire for us quickly and at no charge. Friendly and knowledgeable.

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